FAQs
What types of products does Vision-Tech offer?
Vision-Tech specializes in innovative tech gadgets, including multifunctional devices such as the 3-in-1 Wireless Charger with Bluetooth Speaker and stylish Bluetooth smart watches. Our products are designed to enhance convenience and elevate your lifestyle.
How can I contact customer support?
You can reach our customer support team via email at lawatih013@gmail.com. We are here to assist you with any inquiries or concerns you may have regarding our products or services.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Please contact us to initiate a return.
How long does shipping take?
Shipping times vary based on the selected shipping method and your location. Standard shipping typically takes 5-7 business days, while express shipping may take 2-3 business days. Please note that these are estimated delivery times and may vary due to unforeseen circumstances.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs will be calculated at checkout based on the destination and selected shipping method. Please be aware that customers are responsible for any customs fees or import taxes incurred by their country.
What should I do if my package is lost or damaged?
If your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund, depending on the situation.
Are there any items that cannot be returned?
Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. Additionally, we do not accept returns for sale items or gift cards. If you have questions about a specific item, please reach out to us.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to monitor your shipment's status. You can use this tracking number to stay updated on your order's progress.
What if I need to exchange an item?
The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. Please refer to our return policy for more details on the return process.